Frequently Asked Questions

Custom and personalized orders

We offer custom colors, motifs, sizes, and coordinated sets for interior projects and boutique hotels.
For bespoke or wholesale requests, contact us directly.

Import & Duties Information

• United States — DDP (Delivered Duty Paid):
All import duties and taxes are prepaid by us. No fees on delivery.

• Other Countries — DDU:
Import duties or taxes may apply depending on local regulations.

Warranty

All sinks are covered by a 1-year warranty for craftsmanship or material defects.
If your item arrives damaged or faulty, we’ll send a free replacement at no cost. We may ask for photos to process your claim quickly and efficiently.

Returns — Additional Details

• You may return or exchange your sink within 21 days of delivery.

• The item must be returned in its original condition and packaging.

• The buyer is responsible for return shipping costs and any loss in value.

• If a parcel is returned due to unpaid customs fees, missing documents, or failure to provide ID requested by DHL/FedEx/Customs, the original shipping cost paid by the seller will be deducted from the refund.

→ Once we receive the returned item, we will process your refund or ship a replacement.

We are committed to ensuring your complete satisfaction.